1. Purpose
iTranZ a part of HCit Consultant is committed to delivering high-quality services. This policy outlines our approach to handling complaints in a timely, transparent, and fair manner.
2. Scope
This policy applies to complaints from users, clients, vendors, and other stakeholders regarding our services, products, or conduct of personnel.
3. How to Lodge a Complaint
- Email us at complaints@hcitconsultant.com
- Include your name, contact details, nature of the issue, and any supporting documentation.
- Complaints may also be submitted via in-app feedback forms, where available.
4. Acknowledgement
We will acknowledge receipt of your complaint within two (2) working days and provide a reference number for tracking.
5. Investigation and Resolution
- Complaints will be reviewed by a designated officer within seven (7) working days.
- If further time is needed, we will notify you with expected timelines.
- Upon resolution, you will receive a written response outlining findings and any actions taken.
6. Appeal Process
If you are unsatisfied with the outcome, you may escalate the matter to the proprietor at appeals@hcitconsultant.com. All appeals will be reviewed independently within ten (10) working days.
7. Confidentiality and Non-Retaliation
All complaints are handled confidentially. No party will face discrimination or retaliation for lodging a complaint or seeking an appeal.
8. Regulatory Compliance
HCit Consultant abides by applicable laws, including the Information Technology Act, 2000 and its amendments. If required, users may also approach consumer forums or regulatory bodies in India.
9. Continuous Improvement
We use complaints to identify areas for improvement and enhance service quality over time.